Torino

Shopville Le Gru
Via Chisola, 5, 10126

Monday - Friday 09:00 - 17:00

info@mail.com
(686) 492-1044

Contact with an expert

    Frequently asked questions

    My order hasn't arrived yet. Where is it?

    Because we manufacture our furniture in-house at our own factory, your order goes through several stages of craftsmanship before it reaches your door. If your order hasn't arrived yet, it is likely in one of the following stages:

    1. Production: Our carpenters and upholsterers are currently building your piece.

    2. Quality Control: We are inspecting the finish, stitching, and stability to ensure it meets our showroom standards.

    3. Logistics: It has been handed over to our delivery team and is on its way to you.

    How to check your status: To see exactly which stage your furniture is in, please visit our [Track My Order] page and enter your Order ID. If the estimated delivery date has passed, please contact our support team at [+91 88515 99337 / info@horizontaleight.in] so we can investigate immediately.

    Do you deliver on public holidays?

    Generally, our delivery team and factory are closed on major public holidays to give our staff well-deserved time off. If your estimated delivery date falls on a holiday, your furniture will be scheduled for the next available business day. You will receive a call from our logistics team to confirm a convenient slot for you.

    Do you deliver to my postcode?

    We deliver to most locations across India. To check if we deliver to your specific area, simply enter your postcode on any product page or at the checkout. The system will instantly confirm if delivery is available and calculate shipping costs based on your distance from our factory.

    Is next-day delivery available on all orders?

    Not on all orders. Since we manufacture our furniture in-house, delivery times depend on the item type:

    • Ready-to-Ship / In-Stock Items: Yes, if you are located within our local delivery zone, next-day delivery may be available for items currently in our warehouse. Look for the "Ready to Dispatch" label on the product page.

    • Made-to-Order / Custom Items: These pieces are built specifically for you at our factory. Production typically takes [X-Y] weeks, followed by delivery.

    To check if an item is available for immediate delivery, please enter your postcode on the product page.

    Do I need to be there to sign for delivery?

    Yes. Because furniture is valuable and often heavy, we require a responsible person (aged 18 or older) to be present at the delivery address to receive the goods.

    Upon arrival, we ask that you inspect the furniture while our team is there to ensure it meets your expectations and is free from any transit damage. You will be asked to sign a proof of delivery stating that the items were received in good condition.

    Online store with a wide selection of furniture and decor

    Furniture is an invariable attribute of any room. It is they who give it the right atmosphere, making the space cozy and comfortable, creating favorable conditions for productive work, or helping to relax after a hard day. More and more often, customers want to place an order in an online store, where you can sit down at the computer in your free time, arrange the furniture in the photo, and calmly buy the furniture you like. The online store has a large catalog of furniture: both home and office furniture are available.

    Furniture production is a modern form of art

    Furniture manufacturers, as well as manufacturers of other home goods, are full of amazing offers: we often come across both standard mass-produced products and unique creations—furniture from professional craftsmen, which will be appreciated by true connoisseurs of beauty. We have selected for you the best models from modern craftsmen who managed to ingeniously combine elegance, quality, and practicality in each product unit. Our assortment includes products from proven companies. Who, for many years of continuous joint work, did not give reason to doubt their reliability and honesty. All of them guarantee the high quality of their products, excellent operational characteristics, attractive appearance of the products, and a long period of use of the furniture, as well as safety.