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Because we manufacture our furniture in-house at our own factory, your order goes through several stages of craftsmanship before it reaches your door. If your order hasn't arrived yet, it is likely in one of the following stages:

1. Production: Our carpenters and upholsterers are currently building your piece.

2. Quality Control: We are inspecting the finish, stitching, and stability to ensure it meets our showroom standards.

3. Logistics: It has been handed over to our delivery team and is on its way to you.

How to check your status: To see exactly which stage your furniture is in, please visit our [Track My Order] page and enter your Order ID. If the estimated delivery date has passed, please contact our support team at [+91 88515 99337 / info@horizontaleight.in] so we can investigate immediately.

Generally, our delivery team and factory are closed on major public holidays to give our staff well-deserved time off. If your estimated delivery date falls on a holiday, your furniture will be scheduled for the next available business day. You will receive a call from our logistics team to confirm a convenient slot for you.

We deliver to most locations across India. To check if we deliver to your specific area, simply enter your postcode on any product page or at the checkout. The system will instantly confirm if delivery is available and calculate shipping costs based on your distance from our factory.

Not on all orders. Since we manufacture our furniture in-house, delivery times depend on the item type:

• Ready-to-Ship / In-Stock Items: Yes, if you are located within our local delivery zone, next-day delivery may be available for items currently in our warehouse. Look for the "Ready to Dispatch" label on the product page.

• Made-to-Order / Custom Items: These pieces are built specifically for you at our factory. Production typically takes [X-Y] weeks, followed by delivery.

To check if an item is available for immediate delivery, please enter your postcode on the product page.

Yes. Because furniture is valuable and often heavy, we require a responsible person (aged 18 or older) to be present at the delivery address to receive the goods.

Upon arrival, we ask that you inspect the furniture while our team is there to ensure it meets your expectations and is free from any transit damage. You will be asked to sign a proof of delivery stating that the items were received in good condition.